Returns and Cancellations

Returns & Cancellations

You may cancel an online order within 14 days after the day you receive it. After telling us that you wish to cancel, you then have 14 days to return the goods.

For change-of-mind returns, food supplements must be unopened, unused and in their original sealed packaging. For health and hygiene reasons, we cannot accept a returned supplement once its seal has been broken, unless it is faulty, damaged or not as described.

To start a return, email hello@flowzuk.com with your order number. Please do not send items back without contacting us first. You are responsible for the cost of change-of-mind return postage. We recommend using a tracked service.

If an item is faulty, damaged, incorrect or not as described, contact us promptly and we will arrange an appropriate remedy and cover reasonable return costs.

Approved refunds are made to the original payment method within 14 days of receiving the returned goods, or receiving evidence that they were sent back. For a full-order cancellation we refund the standard outbound delivery charge; any premium delivery upgrade is not refundable.

Failed or returned delivery: if a parcel is returned because the delivery address supplied was incomplete or incorrect, delivery was refused, or it was not collected, we can re-send it once the actual additional delivery cost is paid. If you instead request a refund, we may deduct only the actual unrecoverable carrier return or redelivery cost where legally permitted. We do not charge a flat restocking fee.

Nothing in this policy affects your statutory rights.