Privacy Policy

Privacy Policy

Flowzuk Ltd is responsible for personal information collected when you visit flowzuk.com, contact us or place an order.

Information we collect: Depending on how you use the site, we may receive your name, contact details, billing and delivery address, order details, communications with us, and technical information about your use of the website. Payment card details are handled by the payment providers made available at checkout rather than stored by us in full.

How we use information: We use personal information to process and deliver orders, provide customer service, handle returns and refunds, maintain business and accounting records, protect the site and transactions from misuse, and comply with legal obligations. Where you have chosen to receive marketing, we may use your contact details for that purpose and you can unsubscribe.

Who we share information with: We may share information where necessary with service providers that support our website, payments, order fulfilment, delivery, accounting, analytics and customer communications, and with authorities where required by law. These providers receive only the information needed for their role.

International processing: Some service providers may process information outside the UK. Where required, appropriate safeguards are used for international transfers.

How long we keep information: We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order, tax, accounting, legal and dispute-resolution requirements.

Your rights: Subject to UK data-protection law, you may have rights to request access to your personal information, correction, deletion, restriction, objection, or data portability, and to withdraw consent where processing relies on consent. You may also complain to the UK Information Commissioner's Office.

Contact: For privacy questions or requests, contact Flowzuk Ltd at hello@flowzuk.com, +44 7790 059321, or 9 Caleb Drive, Wallsend, Tyne and Wear, NE28 9HN, United Kingdom.